DISTINCTIVE LOGO Jeff Smithson and Jenn Barrett of Edgewater Plumbing have distinctive black vans with retro logos, but they say their emphasis on service has helped grow their business. (John Arendt/Summerland Review)

Summerland plumbing company focuses on customer relations

Edgewater Plumbing was started four years ago

The black vans with the distinctive retro logos are eye-catching, but Jeff Smithson and Jenn Barrett of Edgewater Plumbing and Heating say their emphasis on customer service is what has helped their business grow.

“The customer always comes first,” Smithson said, adding that the couple and their employee, Robin Hoeger, put an emphasis on being polite and professional.

Because their work involves repairs and service to existing homes rather than installing lines in new construction, good customer relationships are key, he said.

READ ALSO: Web design a constantly changing field for Johnson

READ ALSO: DeLongs create sterling silver jewelry

When they hired their employee, the couple looked for someone who would fit with their values.

Hoeger has turned out to be a good fit for the business. “He’s one of the most polite guys I’ve ever met,” Smithson said. “He was taught well.”

The couple started the plumbing company four years ago, when they moved to the Okanagan Valley from Surrey.

At first, they lived in Penticton, but they enjoyed coming to Summerland. When the opportunity presented itself, they purchased a home in Summerland.

“We lived in Penticton but we were always here,” Barrett said. “There was something drawing us to Summerland.”

Starting a business in a new town has been a challenge, and when they were leaving Surrey some friends warned them against setting up in a small community.

But Smithson and Barrett wanted to move to the Okanagan and operate a business here, so they took steps to get their business noticed.

One of the first steps was the logo, which Smithson designed. The design, on the two work vans and on work T-shirts Smithson and Hoeger wear, has attracted some attention.

They also put an emphasis on providing good service.

“Do a really good job for someone and they’ll tell two people,” he said. “Do a bad job and they’ll let the world know.”

Smithson said his decision to become a plumber started early on, as he has had a lifelong interest in mechanical things.

As a boy, he pulled apart his mother’s washing machine and also opened up the hot water tank in the house, resetting the water temperature.

“I’m lucky I didn’t electrocute myself,” he said.

In high school, he developed an interest in plumbing and after he graduated, he got into the trade.

In 2008, he and Barrett met through plumbing, when he was working at a job at her mother’s home.

Barrett said there was another connection since her father, who had passed away before, knew Smithson and had earlier hired him to work for a plumbing company he owned and operated.

To report a typo, email:
news@summerlandreview.com
.



news@summerlandreview.com

Like us on Facebook and follow us on Twitter.

Just Posted

Highway 1 now clear following vehicle accident

The accident occurred between Canoe Beach Dr NE and Bernie Rd

VIDEO: Your favourite Christmas light displays in the Shuswap

Residents recommend decorated homes worth checking out

‘A pretty big deal’: Salmon Arm prepares for the ultimate hockey fan experience

City awarded new hockey net/hoop by Rogers Hometown Hockey Tour

Disturbing find: Shuswap family seeking Christmas tree locates several animal carcasses

Black bear, a coyote and five deer found dumped in gravel pit west of Salmon Arm

Okanagan Water Board opens floodgates with call for grant applications

Water Conservation and Quality Improvement program open from Armstrong to Osoyoos

VIDEO: Andrew Scheer to resign as Conservative leader

Decision comes after weeks of Conservative infighting following the October election

Morning Start: Octopuses are brainier than you

Your morning start for Thursday, December 12, 2019

RCMP take care when burying sex mannequins found this year in Manning Park

Police tasked with ensuring the mannequins were completely disposed

Kelowna area MP responds to Conservative leader’s resignation

Dan Albas wishes Andrew Scheer well after Scheer’s surprise announcement he is stepping down.

B.C. seniors need better vaccine protection, advocate says

Home support down, day programs up in annual rating

Summerland grape growers issue fundraising challenge

Gerry and Kathy Ryan have donated $5,000 to the Tree of Dreams fundraising campaign

RCMP rescue wounded raven on Vancouver Island highway

Bird expected to make full recovery

Be aware of ticks when chopping down Christmas trees

Potential for ticks to transfer to clothing

More rowers come forward with complaints about coach, criticism of UVic

Barney Williams is accused of verbal abuse and harassment

Most Read