Police are seen in Toronto, on Thursday, July 12, 2018. THE CANADIAN PRESS/Christopher Katsarov

Informing public about potential threats a complex matter: experts

Toronto Police did not announce they were boosting police presence until journalists began calling Thursday morning

A day after vague police statements about a “potential risk” in the Greater Toronto Area sparked confusion and anxiety, security and communications experts said law enforcement must strive to be transparent without stoking public fears when sharing details about unconfirmed threats.

Toronto police said Thursday that “unconfirmed, uncorroborated” information led them to ramp up the number of officers in the city’s downtown core. Officers did not provide specifics on the nature of the potential risk and simultaneously encouraged the public to “come on down” to the area. The lack of detail left some residents wondering if they might be in serious danger.

Such circumstances are extremely challenging for police and, as public awareness of terrorism grows, they may become more common, said Satyamoorthy Kabilan, a national security specialist with the Conference Board of Canada think tank.

“If (police) provide too much transparency on every single incident that occurs, you might end up with public panic and the public going, ‘Oh my god I can’t go anywhere,” said Kabilan, who helped the United Kingdom develop its National Counter Terrorism Strategy.

“The flip side is, police have to take a lot of these incidents seriously and act on them.”

Kabilan noted that if a situation escalated to the point where members of the public should not be in a certain area, police would specifically share that.

READ MORE: Police warn of ‘potential risk’ to Greater Toronto area

Toronto police tried to be as open with the public as they could be during an ongoing investigation, force spokeswoman Meaghan Gray said Friday.

“I think we provided similar information to what we have done in the past with similar situations, ” she said. “And I think we would look to follow the same sort of process if we were ever faced with this situation again.”

Police did not announce they were boosting police presence downtown until journalists began calling Thursday morning, either because they had seen more officers on the streets or because they had heard from inside sources that something was going on, Gray said.

At 9:30 a.m., police tweeted about increased officer presence as a means of addressing any questions or concerns, and to “provide the media and the public with consistent information,” she said.

Two hours later, Acting Supt. Michael Barsky held a news conference near the CN Tower and the Rogers Centre, saying the heightened police presence was in response to information about a potential risk, but that there was no reason to avoid the downtown area or any of Toronto’s major attractions.

“We wanted to provide some information and reassurance to the public that we were responding as appropriate,” Gray said. “Our response (to the potential risk) was completely standard for when these types of issues arise.”

Police released a statement shortly before 11 p.m. Thursday saying they had resumed their normal operations.

“We know this heightened security can be concerning for the public,” they said. “Our goal is always to be as transparent as possible while protecting the integrity of our investigations.”

Several members of the public, however, found the police tweet and news conference generated more questions than answers.

“I think it’s kind scary because you know there’s a threat but you don’t know what it is,” Nida Rafiq, who works across from Union Station, said.

On Thursday afternoon, multiple media outlets also reported they’d obtained an internal Toronto police memo that stated officers had received “credible information regarding a potential vehicle ramming attack in the area of the CN Tower.”

Police declined to comment on the contents of that memo, but said it was a “draft operational plan” that was never approved, and that the public had been “provided with the most up-to-date and accurate information” available.

One media expert said all of Thursday’s developments highlight the need for journalists to be extra-cautious and transparent in their approach to covering matters like potential safety risks.

“When the stakes are that high … you have to be especially careful,” said Al Tompkins, a senior faculty member at the U.S.-based Poynter Institute for journalism. “I always say in breaking news, the clock moves twice as fast and time is always the enemy of accuracy.”

Police had to release some kind of statement about the potential risk, because members of the public likely would have noticed the increased number of uniformed officers on the streets and wondered what was going on, Tompkins said.

“Unanswered questions about security often cause more harm than the truth,” he said. “They might (result in) a loss of confidence in the police’s ability to do their job, or a loss of confidence that the police are going to tell me the truth … Sometimes these losses are not calculable but they are cumulative.”

The Canadian Press

Like us on Facebook and follow us on Twitter.

Just Posted

Securities commission probe includes company planning to grow cannabis in Shuswap

Liht Cannabis Corp states it’s doing internal investigation, welcomes BC Securities Commission probe

Family saved but pets lost in Sunnybrae house fire

Firefighters from Tappen-Sunnybrae and South Shuswap fire departments extinguish blaze

Retailers feel impact of generous return policies

Technology data tracking can clamp down on fraudulent abuse

RCMP, civilian vehicles rammed in North Okanagan incident

Police attempt to stop truck near Enderby, thought to be tied to alleged Salmon Arm armed robbery

Firefighters douse blaze in Gleneden house under construction

Fast work by fire crews limits fire damage to small area in building

Your morning news in 90: Dec. 18, 2018

Tune in for 90 seconds to get the top headlines for the Okanagan, Shuswap and Similkameen.

Caretaker jailed, must pay back money after stealing $260K from elderly B.C. couple

Antonette Dizon, now 50, had been hired to provide extra care for Henry and Helen Abfalter

Canadians to get low-cost data-only mobile phone plans within 90 days: CRTC

Bell, Rogers and Telus will provide plans as cheap as 250MB for $15

Police have ‘viable suspects’ in B.C. gangster’s 2017 murder

Crown prosecutor Neil Wiberg was successful in asking a judge to extend the length of time police can hold onto exhibits seized in connection with the homicide.

Man rescued from sinking boat off the coast of Vancouver Island

Mayday call came into Coast Guard saying vessel had taken on water, BC Ferries dispatched to scene

Four per cent of Canadian women report being sexually harassed in the workplace

One per cent of men report being sexually harassed in the workplace

Stricter drunk driving laws to take effect across Canada today

It gives police officers the right to ask for a breath sample from any driver they lawfully stop

Winter storm warning issued for Coquihalla highway

Total snow accumulations of 40-50 cm expected by Wednesday

The prize was wrong: Man turns down trip to Manitoba

A New Hampshire man won the prize on “The Price is Right”, but turned it down because the taxes were too high

Most Read