22-minute ambulance response time concerns B.C. resident

White Rock residents had called for help as a man collapsed

A longer-than-expected wait for an ambulance during a medical incident in White Rock has left one man concerned with the number of resources allocated for the area.

Taylor Jackson contacted Peace Arch News March 10 after the incident, which took place that afternoon at Washington Avenue Grill.

Jackson said he and his wife were dining at the Marine Drive restaurant when an elderly man collapsed.

“A call to 911 was placed just as our lunches were arriving,” Jackson wrote in an email to PAN.

“Other patrons and the staff were assisting the gentleman so we continued with our meal and had finished it before the Fire Department truck arrived. It was another five minutes until the ambulance arrived.”

Jackson said that although he did not time the event, it took approximately 25 minutes for help to arrive.

“Unacceptable, and given the ever-increasing population in the area, doomed only to get worse,” he wrote.

SEE ALSO: Ambulances added, paramedic house calls expanding

SEE ALSO: Petition calls for more air ambulances throughout B.C.

BC Emergency Health Services (BCEHS) communications manager Fatima Siddiqui told PAN last week that the call for help came in at 1:36 p.m., and the ambulance arrived at 1:58 p.m.

The White Rock Fire Department, Siddiqui said, arrived at 1:51 p.m.

Siddiqui said the median ambulance response time for White Rock is 10 minutes and 30 seconds, and the median response time for the White Rock Fire Department is under five minutes.

“I’m looking into what happened in the region, but it just seems that there was something else going on. That’s atypical for even fire to not be there within five minutes. For them to take 15 minutes and for us to take 22, 21 minutes, there was clearly more going on in the region,” Siddiqui said.

Siddiqui said there are a number of factors that can cause an ambulance to arrive later than expected, including call volume in the area or neighbouring regions, road construction and weather.

The number of ambulance resources allocated to an area is constantly under review, she said.

“If there are anomalies that happen like this one, or if we notice it happen sooner, we do have triggers in place,” she said.

Siddiqui said that ambulance resources are allocated based on the typical number of calls received in the area, not population.


Like us on Facebook and follow us on Twitter.

Just Posted

Sicamous’ first cannabis store to open June 27

High Mountain Cannabis, located on Finlayson Street, recently received their provincial licence

Seymour Arm road to remain closed until at least early next week

Mudslides close forest service road, repairs can’t be made safely until rain stops

UPDATE: Trans-Canada Highway reopens after fatal collision west of Salmon Arm

Police collision analysis and reconstruction investigating scene of head-on crash

Man charged in Salmon Arm church shooting returns to court

Provincial Court judge allows two-week adjournment in murder, assault changes

Two girls teams and one boys team to play “B Cup” Provincials in July

The U14 Girls, the U13/14 Boys and the U16 Girls have all qualified for provincials

VIDEO: Killer whale steals fisherman’s catch off North Coast

Fishing duel results in eager orca snagging salmon in Prince Rupert

UPDATED: Highway 97 closed between Summerland and Penticton

Accident closes highway in both directions; reopening expected at 10 p.m.

Kelowna Rocket invited to Hockey Canada National Under-17 Development Camp

The 16-year-old was selected by the Rockets 18th overall at the 2018 WHL Bantam Draft

Fate of accused in Canadian couple’s 1987 killings in jury’s hands

William Talbott’s lawyer says DNA doesn’t prove murder

In photos: Co-op steps up for Shannon Sharp Learning Circle

Armstrong Regional Co-op donates $30,000 through

Okanagan RCMP serve up slices and support for Special Olympics B.C.

Last years inaugural campaign raised more than $12,000

Car window smashed with a bike in Kelowna

A staffer working in the area on the incident says vandalism is a reoccurring problem

Kelowna Mayor’s walking tour of Rutland cancelled

Growing issues surrounding supportive housing leads to rescheduled meeting with concerned resident

Hergott: Moral obligations and your will

Lawyer Paul Hergott discusses wills and moral obligation

Most Read