(Black Press Media files)

Adding more women’s and unisex bathrooms could help stores’ bottom line: UBC

The time customers spend waiting for the washroom is time they could have spent shopping

Anyone waiting for the bathroom is likely to be rightly annoyed when the line stretches around the corner.

It can be even worse for store owners, because the time customers spend waiting for the washroom is time they could have spent shopping.

The University of B.C. released a study on Thursday that it claims is the first to use modelling and computer simulations to figure out waiting times for bathrooms in different businesses.

Researchers found that increasing the number of women’s bathrooms, or adding unisex bathrooms, could do wonders for stores’ bottom lines.

READ MORE: Famous giant tortoise DNA may hold fountain of youth: UBCO

“In a service setting, like restaurants or movie theatres, a positive washroom experience is something people expect, and inadequate facilities can have a strong negative impact on whatever product or service a business is providing,” said Tim Huh, lead author of the study and Canada Research Chair in Operations Excellence and Business Analytics at the UBC Sauder School of Business.

The best way to achieve equal lineups for both men and women is to change all bathrooms to unisex, researchers said, but that’s not ideal because unisex bathrooms require more total space.

Instead, researchers suggest creating a small number of unisex bathrooms combined with gender-specific bathrooms to create flexible space.

“Unisex washrooms can be more allocated to women when the women’s washroom is at capacity. Once a line starts to form at the unisex washroom, men will not line up there when there is an empty men’s washroom that they can choose,” said Huh. “This is a good solution in many cases.”


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

UPDATE: Two killed in collision, fire near Three Valley Gap

The Trans Canada Highway was closed for four hours

Chase rail blockade resumes after four-day truce

Protest held in solidarity with Wet’suwet’en First Nation regarding RCMP, LNG pipeline

Shuswap animal sanctuary seeks to fit frostbitten baby goat with prosthetic leg

Fundraiser started to help Zuri, newest resident of Twin Hearts Animal Sanctuary

Stanley Cup returning to Salmon Arm after 15 years

Resident excited for twice-in-a-lifetime opportunity to see iconic trophy

Money available to curtail nutrient pollution of Shuswap watershed

Excessive phosphorous could make algae blooms and other unpleasant conditions more common

Morning Start: How many grapes go into a bottle of wine?

Your morning start for Tuesday, February 25, 2020.

UPDATE: Surrey man attempting to plead guilty to West Kelowna murder against counsel advice

Tejwant Danjou is charged with second-degree murder in the July 2018 death of Rama Gauravarapu

Trout ‘doing quite well’ at Kootenay hatchery after otters, who ate 150 fish, relocated

River otters had been pillaging a moat outside the facility for months, gobbling up about 150 trout

VIDEO: Illicit drug overdoses killed 981 in B.C. in 2019, down 38%

Chief coroner says figures were down about a third in the province’s fourth year of the opioid crisis

Trudeau revisits blackface embarrassment during Black History Month

Photos and a video of Trudeau wearing makeup to darken his skin surfaced during last fall’s election campaign

Alleged racially-motivated vandalism concerns Penticton Chinese community

Chinese community worried fear surrounding COVID-19 coronavirus a cause for discrimination.

Kelowna mayor to request RCMP’s ‘unfounded’ sexual assault report

RCMP said the report was completed over a month ago but have yet to release it or make a statement

Criminality not suspected in Ellison trailer fire death

The body was discovered after crews responded to reports of a house fire

Most Read