E-Comm call-taker Christie Duncan (E-Comm 911)

Wrong nail polish colour tops worst 911 calls of 2017: E-Comm

The emergency communications centre has released the worst 911 calls of the year

E-Comm’s 911 dispatchers are reaching out to the public with their top 10 examples of calls they received in 2017 that unnecessarily tied-up emergency lines.

And the one the tops this year’s list: Calling the emergency line to complain that a nail salon won’t change a nail polish colour.

That call, fielded by Christie Duncan is just one example of the non-emergency calls plaguing B.C.’s largest call centre.

“Spending time on calls like these takes me away from being available to help someone who is a serious emergency situation,” Duncan said.

“And believe it or not, this isn’t the first time I’ve received a call about the colour of nail polish.”

Other 2017 top reasons to not call 911 include:

2. Car refusing to move forward at a gas station pump

3. To report food was inedible and restaurant refusing to provide refund

4. Complaining tenant moved without returning keys

5. Calling because someone parked in their parking spot

6. Wondering if a washroom closed sign at a popular beach was legitimate

7. Complaining gas station wouldn’t accept coins for payment

8. Calling to ask if raccoons are dangerous animals

9. Asking if there’s a law preventing washing clothes at 6 a.m.

10. Calling to check the time following the fall time change

This year’s best-of-the-worst may be laughable, but are more common than you might think, said Jody Robertson, executive director of corporate communications.

“The fact is – every time a 911 call taker handles one of these calls, we waste valuable resources. We’re asking the public to help us help,” Robertson said.

WATCH: One-in-five 911 calls are ‘non-emergencies’: E-Comm

The list follows a new campaign by the emergency communications centre, that found one-in-five calls for police aren’t actually an emergency. The campaign is urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

E-Comm receives approximately 1.36 million calls every year, and Robertson is reminding the public that 911 is for police, fire or medical emergencies when immediate action is needed and calling non-emergency lines for calls like this is also not appropriate.

Just Posted

Don’t let mosquitoes take a bite out of summer enjoyment

Tips from Interior Health to limit the mosquito problem

Mercury rises in the Okanagan-Shuswap

Temperatures reach about 36 C with humidex in the Okanagan and Shuswap

Stay safe in the heat

Hot sun can cause burns and life-threatening illness

Commercial/residential development planned for foreshore

Salmon Arm project near regional district building goes to hearing

Marijuana to be legal in Canada Oct. 17: Trudeau

Prime Minister made the announcement during question period in the House of Commons

VIDEO: Vernon-area students read for rank

RCMP visited JW Inglis on Wednesday as part of the Read with Me and the RCMP program.

New Jersey forward Taylor Hall wins Hart Trophy as NHL MVP

Vancouver’s Sedin brothers share King Clancy Award for humanitarian efforts

Unfiltered: IPAs explained with Cannery Brewing brewmaster

Checking out the new IPA created by Penticton brewery Cannery Brewing Company

Man gets 2 years in prison for assault on Okanagan Correctional officer

Union rep said inmate sucker punched correctional officer, continued assault after officer fell

50 new fires sparked in B.C. after lightning strikes across province

Similar conditions seen at the beginning of 2017 wildfire season

B.C. woman graduates high school at age 92

Nanaimo’s Joan Deebank the oldest high school graduate ever in B.C., as far as ministry can confirm

B.C. Appeal Court rules lottery winner must be paid back $600,000 loan

Enone Rosas won $4.1 million in a lottery in 2007 and loaned a portion to a friend

B.C. man surprised after used needle falls from sky

A Vernon resident said a syringe fell out of the sky and landed at his feet

Liquor review finds issues with B.C. wholesale monopoly

Report calls for ‘conflict of interest’ in system to be fixed

Most Read