E-Comm call-taker Christie Duncan (E-Comm 911)

Wrong nail polish colour tops worst 911 calls of 2017: E-Comm

The emergency communications centre has released the worst 911 calls of the year

E-Comm’s 911 dispatchers are reaching out to the public with their top 10 examples of calls they received in 2017 that unnecessarily tied-up emergency lines.

And the one the tops this year’s list: Calling the emergency line to complain that a nail salon won’t change a nail polish colour.

That call, fielded by Christie Duncan is just one example of the non-emergency calls plaguing B.C.’s largest call centre.

“Spending time on calls like these takes me away from being available to help someone who is a serious emergency situation,” Duncan said.

“And believe it or not, this isn’t the first time I’ve received a call about the colour of nail polish.”

Other 2017 top reasons to not call 911 include:

2. Car refusing to move forward at a gas station pump

3. To report food was inedible and restaurant refusing to provide refund

4. Complaining tenant moved without returning keys

5. Calling because someone parked in their parking spot

6. Wondering if a washroom closed sign at a popular beach was legitimate

7. Complaining gas station wouldn’t accept coins for payment

8. Calling to ask if raccoons are dangerous animals

9. Asking if there’s a law preventing washing clothes at 6 a.m.

10. Calling to check the time following the fall time change

This year’s best-of-the-worst may be laughable, but are more common than you might think, said Jody Robertson, executive director of corporate communications.

“The fact is – every time a 911 call taker handles one of these calls, we waste valuable resources. We’re asking the public to help us help,” Robertson said.

WATCH: One-in-five 911 calls are ‘non-emergencies’: E-Comm

The list follows a new campaign by the emergency communications centre, that found one-in-five calls for police aren’t actually an emergency. The campaign is urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

E-Comm receives approximately 1.36 million calls every year, and Robertson is reminding the public that 911 is for police, fire or medical emergencies when immediate action is needed and calling non-emergency lines for calls like this is also not appropriate.

Just Posted

Drivers get the ‘don’t drink’ message

Salmon Arm RCMP say more and more people relying on designated drivers

Date set for Silver Creek man’s bail ruling

Curtis Sagmoen will learn on Feb. 28 if he will be released from custody

Salvation Army shelter renovations pay off

Reconfiguration of beds helps meet shelter’s needs

UPDATE: Serwa second fastest in ski cross seeding

Kelowna ski cross racer has solid run in the seeding round of the women’s ski cross event

Your Feb. 22 Morning Brief

Check out the top stories of the day in the Okanagan-Shuswap with Carmen Weld’s Black Press Morning Brief.

How to keep local news visible in your Facebook feed

Facebook has changed the news feed to emphasize personal connections. You might see less news.

Actors sought for Theatre on the Edge

Salmon Arm mini-festival accepting applications

Opening night for Opening Night on Feb. 23

Classic comedy debuts at Shuswap Theatre

WATCH: Vancouver Island family builds eight-foot igloo in their yard

Sunday snowfall on the mid-Island leads to all-day family activity

From the archives of the Salmon Arm Observer

1908 A fire which started soon after 8 o’clock Friday morning destroyed… Continue reading

Three new judges appointed to B.C. Supreme Court

Two spots filled in Vancouver, one in New Westminster

BCHL Today: Merritt’s Buckley nets scholarship and Vees slam Salmon Arm

BCHL Today is a (near) daily look at what’s going on around the league and the junior A world.

Revelstoke based startup to bring RFID technology to 360 degree cameras

Sniper Action Photo operates 30 photo installations in Canada, the U.S., Central America and the Caribbean

Most Read