FortisBC offers 90-day bill deferrals to customers impacted by COVID-19

Customers can apply for the relief program through the utility’s website

FortisBC customers whose finances have been hit by the COVID-19 pandemic are being offered options to defer their bills until July 1, the energy provider announced Tuesday, April 3.

The company is asking residential and small commercial customers to sign up for its COVID-19 Customer Recovery Fund, available at the FortisBC website. While applicants aren’t asked to provide documentation showing a link between their inability to cover utility bills and the pandemic, the company is asking people to check a box on the application form that says they have “lost income due to the COVID-19 public health emergency.”

FortisBC announced last week that it would not be disconnecting power for billing reasons or be applying late fees.

Under the new program, residential customers who sign up will automatically have their bills deferred to July 1 and will be asked to pay back what they owe the utility provider over the following year, without being charged interest or additional fees.

Small businesses that have shuttered will receive bill credits to offset charges that they’ve incurred since closing down. Those that are still operating will not be issued bill credits but are eligible for the 90-day payment deferral.

“Over the deferment period, FortisBC will be closely monitoring the ongoing impacts of COVID-19 to its customers and, as that period draws to a close, extend additional one-on-one support to customers who may need more assistance with repayment,” the company said in a release, adding that the deferral and repayment periods may be extended if needed.

Customers can can enrol in the relief program by visiting fortisbc.com/recoveryfund, calling FortisBC’s Customer Contact Centre or emailing COVID19Recovery@fortisbc.com.

RELATED: FortisBC pausing power disconnections and late-fees amid COVID-19 crisis

Electricity power market

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Column: Shuswap Emergency Program an important asset for region

Council Report by City of Salmon Arm Councillor Kevin Flynn

Trial of accused in Salmon Arm church shooting expected to be brief

Crown won’t dispute not criminally responsible by way of a mental disorder defence

Motorcycle driver disappears after crash along Highway 1 in South Shuswap

Chase RCMP respond to two single-vehicle crashes over the weekend

Curbside reads available as Okanagan libraries reopen

Okanagan Regional Library reopened June 2 in phased approach

Youth arrested in relation to armed robbery at Salmon Arm gas station

Suspect now facing potential criminal charges

About 30% of B.C. students return to schools as in-class teaching restarts amid pandemic

Education minister noted that in-class instruction remains optional

Suspicious activity on North Okanagan bike trails

A rock deliberately placed on a hazardous corner results in bolstered security, cameras

Be cautious expanding COVID-19 bubble, Dr. Bonnie Henry tells B.C.

Senior homes stay off-limits as schools, businesses reopen

Defence claims Surrey man was mentally unwell at time of West Kelowna murder

Tejwant Danjou’s jealousy ‘tormented him’, according to his defence lawyer

WildSafeBC: What to do when you find a fawn

Fawning season occurs from May to early July

Small business grants available through Okanagan initiative

Susie and Bryan Gay launched ‘This Bag Helps’ to help fellow small business owners during the pandemic

Vernon Para-snowboarder crushed by competition ban

Canadian Centre for Ethics in Sport said Matt Hamilton tested positive for a banned substance

RCMP, coroner investigate murder-suicide on Salt Spring Island

Two dead, police say there is no risk to the public

Most Read