Block 300 Casual Steak House saw a busy first week when it opened its doors on June 7. (Photo from Facebook)

South Okanagan restaurant serves humble pie asking for a second chance

Block 300 Casual Steakhouse had a rocky start and is looking for a second chance from customers

A Penticton restaurateur is ready to serve up slices of humble pie, or cake as it may be.

With much anticipation, the Block 300 Casual Steakhouse opened in downtown Penticton on June 7 to a lineup of 60 people outside their doors, however guests were left with a sour taste after an underwhelming experience. It continued in the following days as the restaurant went into crisis management.

“I come to you with a humble pie story in which everything that could go wrong, did go wrong,” said Fred Trainor, owner of the restaurant.

Block 300 Casual Steakhouse owner Fred Trainer serving up a piece of humble pie (actually cheesecake) after he had to close his downtown Penticton restaurant due to underperformance. He said they have reset and are asking the community to give them a second chance. (Mark Brett – Western News)

Trainor explained that he made some regrettable decisions leading to what he is calling “inconsistent food and lack of proper systems,” along with other mistakes that he is publicly taking ownership of. He also alleges they were victim to “major thefts,” that were investigated by RCMP but charges were not brought forward.

“I had invited my best friend and his wife that opening night and I had to apologize for the experience … it was just a gong show. It was terrible and I feel so badly for the people that tried us in the beginning and I want them to come back,” said Trainor. “When I think back on bad days, I can’t think past that one. But we suck it up and if it isn’t right, we make it right.”

READ MORE: Busy opening week for Block 300 Casual Steakhouse

So one month after opening the doors, after some friendly advice from another Penticton restaurateur, he made the decision to shut down and reset. For 12 days, in the height of tourism season, Block 300 Casual Steakhouse closed to bring in people who knew how to right the ship.

“For those who haven’t tried us yet and those who think we are not here anymore, I want them to come in too because we will knock their socks off. The bar is very high now,” said Trainor.

READ MORE: 300 Block Casual Steakhouse to replace The Elite

It is why for the week of Sept. 16 to 22 he is inviting the public to give the Block 300 Casual Steakhouse a second chance.

“We want to devote this week to acknowledge that you know what, we under-performed for you, but please give us a chance to perform better for you now. I will eat the humble pie for all the mistakes we made and I will serve a slice of it to you when you are finished your dinner. I will be here every night until closing and everybody who comes is getting a piece of Freddie’s humble pie at the end of the evening,” said Trainor.

The owner said if he was to do it all over again he wouldn’t have set an opening date after renovating what use to be The Elite into a modern restaurant. He now believes they have the proper staff and policies in place to provide the level of service that the community deserves.

The Block 300 Casual Steakhouse is open weekdays from 11 a.m. to 9 p.m. (or until the last customer leaves) and on weekends they will open at 5 p.m. and will close at 10 p.m. An express lunch is served from 11 a.m. to 3 p.m. and happy hour is from 3 to 5 p.m.

To report a typo, email: editor@pentictonwesternnews.com.


@PentictonNews
editor@pentictonwesternnews.com

Like us on Facebook and follow us on Twitter.

Just Posted

Okanagan and Shuswap blossom at Communities in Bloom awards

District of Sicamous, City of Armstrong double winners at B.C. awards gala; Lumby also a winner

Internet speed testing implemented in the CSRD

Test results will be tracked to find areas where improvement is needed.

Sicamous Eagles lose two on the road

Despite late offensive surges, the Sicamous squad came up short in Spokane and the Beaver Valley.

What financial commitments do you want from candidates running for prime minister?

As the federal election quickly approaches, the Observer took to the streets… Continue reading

In photos: Magician entertains in downtown Salmon Arm

Children of Salmon Arm were treated to the wonders of magician Leif… Continue reading

VIDEO: A moment to remember during the World Lacrosse Men’s Indoor Championship in B.C.

Diego Hernandez Valenzuela’s team lost, but he felt like a winner Saturday

B.C. Lions hype-man marks 15 years of cheers

Crazy P cheers, chants, bangs his drum and spreads a message of love

Former South Okanagan resident found dead in Alberta

Candace Deleeuw was reported missing Sept. 16

PHOTOS: Steller sea lion with plastic around neck rescued on Vancouver Island

Rescue staff determined the plastic band cut the protected animal’s neck approximately two inches

B.C. VIEWS: School officials join fact-free ‘climate strike’

Students, public get distorted picture of greenhouse gases

Latimer surveyed much of Summerland

Civil engineer was also responsible of community’s irrigation system

Caught on Camera: Boat catches fire at Okanagan marina

The cause of the fire is unknown at this time, no injuries were reported as a result of the blaze

Handgun crackdown, health spending and transit plans latest campaign promises

Friday was the end of a busy week on the campaign trail

B.C. woman photographs massive ant swarm on Abbotsford driveway

She asked what the ants were doing? The answer: war

Most Read