An Uber Eats courier is pictured as they pick up an order for delivery from a restaurant in Toronto on February 27, 2020. THE CANADIAN PRESS/Nathan Denette

An Uber Eats courier is pictured as they pick up an order for delivery from a restaurant in Toronto on February 27, 2020. THE CANADIAN PRESS/Nathan Denette

Uber Canada seeks labour model allowing it to provide benefits to drivers, couriers

Uber is calling their pitch Flexible Work+ and marketing it as a step up from independent contractor model

Uber Technologies Inc. is asking provincial governments across Canada for regulatory changes that would force the tech giant and other app-based companies to offer gig workers benefits and safety protections.

The San Francisco-based company said Wednesday that it wants the provinces to require app-based gig employers to accrue benefit funds for workers and provide safety tools and training without having to take away the flexibility of their work by declaring them traditional employees.

Uber’s proposal is a significant shift from its longtime independent contractor model, where drivers and couriers pick up riders or orders as they please but are not offered health insurance, vacation time or many other perks associated with traditional employment.

“Our view is our current employment system is outdated, unfair and somewhat inflexible and some workers get benefits and protections and others don’t,” Andrew MacDonald, Uber’s senior vice-president of global rides and platform told The Canadian Press.

“We feel that COVID has exposed some of those fundamental flaws and think this is a good opportunity for change.”

MacDonald and Uber are calling their pitch Flexible Work+ and marketing it as a step up from the independent contractor model that gives drivers and couriers perks but doesn’t take away their power to chose when, where and how often they pick up riders or meals.

The company hopes to use the model to address frequent complaints from drivers and couriers who want the benefits provided by traditional employers and more transparency around their earnings.

Both requests have become even more important during the COVID-19 pandemic as gig workers saw their earnings fluctuate.

UberEats couriers in Toronto, for example, told The Canadian Press in February they were concerned about the company’s treatment of workers after pay changes resulted in some of their earnings dropping from $10 to $3.99 per trip before tips during the last year.

If provincial governments back Uber’s proposal, the company would offer drivers and couriers in the country access to funds that they can spend on prescriptions, dental, or vision care and potentially even RRSPs or tuition.

Uber envisions drivers and couriers getting to decide how to use the money, which could be allocated based on hours worked.

Uber is also hoping provincial changes would allow the company to give drivers and couriers equipment like safety vests or phone mounts without creating the perception that it is a traditional employer.

It would also commit to offer more transparency around pay, find more ways to engage with drivers and delivery people and invest more in those finding work through the app — all features it does not require government assistance for.

Uber is pursuing the Flexible Work+ model rather than existing ones because an October survey of 670 Canadian drivers and couriers showed 85 per cent could not continue driving or delivering if flexible work wasn’t offered.

When it asked about specific models, it found 29 per cent strongly preferred and 30 per cent somewhat preferred to be an independent contractor.

About 15 per cent strongly preferred and 20 per cent somewhat preferred the traditional employee model.

“We really think there is a way to have the best of both worlds here,” said MacDonald.

READ MORE: ‘I’m making so little’: Uber Eats couriers say new pay system dropped wages

Using feedback, the company started devising Flexible Work+ and asked drivers and couriers about it. Sixty-five per cent of the them favoured it. Roughly 16 per cent still like the current independent contractor model and 18 per cent wanted to be classified as employees with benefits.

Now it wants provincial co-operation to make the proposal a reality — and not just for Uber.

“Uber has led but we’re by no means the only player in the space and many of our drivers and delivery people work on multiple platforms, so we really think it’s a good thing for the industry to come along,” said MacDonald.

He isn’t sure how other apps feel about the changes Uber is pushing, but said there is “wiggle room” to alter the proposal based on feedback and he can see other companies finding benefits in the model.

“We’ve got a proposal that will work, but now we just need to engage.”

Tara Deschamps, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Coronavirusride hailingUber

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Salmon Arm Homes for Rent/Sale Etc. is a popular Facebook page used by those with places for rent and people in need of them. (Lachlan Labere-Salmon Arm Observer)
Carpenter building homes in Salmon Arm unable to find place to rent

Property manager says it’s easier to find work in Salmon Arm than a place to live

Salmon Arm City Hall is closing between noon and 2 p.m. effective April 12, 2021. (File photo)
Pandemic precautions change hours at Salmon Arm city hall

Public will still be able to access services online during two hours when facility closed

A syringe is loaded with COVID-19 vaccine at a vaccination clinic run by Vancouver Coastal Health, in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS/Jonathan Hayward
Interior Health announces 89 cases of COVID-19 in the region

Currently, there are 900 active cases in the region

The Red Pill Rapper performs to the crowd gathered for the Rally For Food Security at Blackburn Park on Saturday, April 10, 2021. (Kristal Burgess Photography)
The Red Pill Rapper performs to the crowd gathered for the Rally For Food Security at Blackburn Park on Saturday, April 10, 2021. (Kristal Burgess Photography)
Suspicion of ‘fake news media’ makes rally uncomfortable for Salmon Arm event photographer

More than 300 people counted at city park for ‘Rally For Food Security’

B.C. wineries are open for indoor tasting despite new provincial health regulations. Photo- 
50th Parallel Winery, Instagram.
Indoor wine tastings still allowed in B.C., not considered a ‘social gathering’

“Tasting is really just part of the retail experience. The analogy I use is you wouldn’t buy a pair of pants without trying them on.”

Burnaby MLA Raj Chouhan presides as Speaker of the B.C. legislature, which opened it spring session April 12 with a speech from the throne. THE CANADIAN PRESS
B.C. NDP promises more health care spending, business support in 2021 budget

John Horgan government to ‘carefully return to balanced budgets’

A five-storey, 60-unit building has been proposed for 8709 Jubilee Rd. E., Summerland. The proposal will be the subject of a public hearing on March 22. (Image by GTA Architecture)
Zoning, OCP amendments adopted for Summerland housing development

Council gives final readings for controversial five-storey, 60-unit housing development

A youth was arrested following a car crash on Wallace Street on Saturday, April 10. (Karl Yu/News Bulletin)
Onlookers laugh and jeer as B.C. teen beaten, then forced to strip and walk home

Police arrest older teen, call video shared on social media ‘disturbing’

A lady wears a sticker given out after receiving a COVID-19 vaccine at a clinic in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS
B.C.’s COVID-19 case count slows after last week’s peak

3,219 new cases since Friday, 18 additional deaths

North Cowichan councillor Tek Manhas did not violate the municipality’s code of conduct by posting a sexist meme on Facebook, council concludes. (File photo)
B.C. municipality to take no action against councillor who posted sexist meme

Tek Manhas’s meme doesn’t violate North Cowichan council’s code of conduct, municipality concludes

The former Summerland Asset Development Initiative building on Prairie Valley Road in Summerland was suggested as the site for a temporary transitional housing facility for the community. However, Summerland council has rejected this proposal. (John Arendt - Summerland Review)
Summerland council rejects transitional housing facility

Concerns raised about short timeline and condition of municipally-owned building

Shayla, an 8-pound black and grey Havanese, was stolen from outside a store on Banks Road on Saturday. (Contributed)
Stolen pup located, Kelowna RCMP confirms

Mounties said on April 12 that Shayla, the 8-pound, black and grey Havanese dog, has been located safe and sound

Penticton Vees continue their winning streak carrying a 5-0 win title as of Sunday night's hockey action. (Cherie Morgan/Cherie Morgan Photography)
Penticton Vees continue winning streak

Sunday night’s 6-1 win has them with five in a row since the start of the season

Most Read